“IT department hours are from 8 to 5, Monday through Friday. If you are calling after the normal business hours, please leave a message and one of our representatives will return your call when normal business hours resume.” Have you heard that message before? If so, it can be very frustrating, especially if you are calling with a problem that cannot wait until normal business hours resume.
It is obvious that the company with this recorded message is not taking advantage of a modern day resource that allows an IT department to be at a customer’s reach, providing uninterrupted service 24 hours a day. What is this resource? In a word: outsourcing. It is easy today to outsource your whole or part of your IT department. Companies that provide managed it services are in existence and the top tier providers offer outstanding service for you!
One of the main objectives of IT departments around the world is to improve productivity while, at the same time, reducing costs. In the world’s competitive market, increasing pressure is placed on company’s to meet customer’s demands while increasing the company’s market share. For many companies, this simply would not be possible to accomplish without outsourcing.
The benefits of outsourcing are many and varied. Time is money in the business world. By outsourcing, a company can run more efficiently, providing customer service and support literally around the clock to happy customers. Additionally, by reducing full-time local employees and, instead, paying outsourced IT experts from other countries, many companies have found they can save thousands of dollars. These savings trickle down to company employees and customers.
Another added benefit of outsourcing a company’s IT department is increased productivity, as trained technicians formerly focused on mundane concerns such as monitoring routers and resolving user issues are now free to focus on more pressing matters.
Some businesses are hesitant to try outsourcing. They shouldn’t be though, for in this modern age, outsourced IT personnel are highly trained technicians what really have your company’s best interests at heart.
If your company is in fear of losing control of its security and decision-making by outsourcing, rest assured: you have nothing to fear. With such technology available as servers, storage back ups, email managing, and help desk servicing, all the safeties are in place for your company to continue to monitor the activities of all the technologically savvy outsourced technicians.
Perhaps the best benefit of outsourcing in today’s world is that it keeps a company flexible, as the amount of outsourcing can be easily adjusted to meet your company’s changing needs and goals.
So, if you are tired of hearing the IT department’s set hours on your company’s recording, perhaps it’s time to join the common trend of numerous companies around the world and begin to experience the benefits of outsourcing.